---
title: "OLX Group Portugal — Product Manager & Customer Success Lead"
url: https://www.ruimeira.com/work/olx-group/
canonical: https://www.ruimeira.com/work/olx-group/
author: Rui Costa Meira
updated: 2026-10-01
changelog:
  - { date: 2026-10-01, note: "Drafted from CV_RuiCostaMeira-260921.pdf" }
---

# OLX Group Portugal — Product Manager & Customer Success Lead

> Scaled support and rebuilt the back office across OLX.pt, Standvirtual, Imovirtual and Leiloes.net through a more than 10x increase in ad volume.

- Company: OLX Group Portugal
- Role: Product Manager & Customer Success Lead
- Period: Oct 2012 – Mar 2014
- Type: Full-time
- Industry: Classifieds marketplace
- Location: Lisbon

Scaled support and rebuilt the back office across OLX.pt, Standvirtual, Imovirtual and Leiloes.net through a more than 10x increase in ad volume.

## Highlights

- Scaled the customer support team from 5 to 10+ through an over-10x increase in ad volume after the acquisition.
- Rebuilt the back office for scale: event journals and metrics, prioritisation and load balancing, automated rules and refined user tiers.
- Owned a multi-platform back-office product across OLX.pt, Standvirtual, Imovirtual and Leiloes.net.

## Context

After the acquisition, ad volume grew more than tenfold. Support and moderation had to scale without growing at the same rate.

## Skills

Classifieds, Back office, Customer support, Operations